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Does this sound familiar?
Feedback
My small business is relatively new so I don't have a way to collect customer feedback to know the voice of the customer as I build the business.
Training
As a new small business I have no formal training procedure, therefore, my staff has no consistent process to follow to ensure great customer service.
Going out of Business
I have invested so much time and capital to start-up my small business so I don't want to become another small business statistic, where so many don't make it past 1 year and most don't make it to 5 years.